Last Updated: 13/March/2025

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1. Purpose of the Terms and Conditions

These Terms and Conditions govern the use of the website and the services provided by TYDI HOME EXPRESS DR. Our goal is to clearly outline the responsibilities, rights, and obligations of both the client and our company. By accessing or using our platform, users agree to comply with these legal provisions. These terms ensure a transparent and fair commercial relationship, protecting the interests of both parties.

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2. Description of the Service

Our company specializes in the collection of solid waste under the following conditions:

1. The client contacts our company through official channels, such as a phone call, email, or the online contact form available on our website.

2. The client provides detailed information about the amount, type, and characteristics of the waste they wish to dispose of. This includes approximate dimensions, estimated weight, and any special considerations, such as the need for additional equipment for the collection.

3. Based on this information, we issue a preliminary quote, which serves as a cost estimate for the service.

4. Upon arrival at the client's location to carry out the collection, we verify the conditions and quantity of the waste. If there are discrepancies between what was reported and what is found, the quote will be adjusted and communicated to the client before proceeding.

This process ensures that we can offer an efficient, fair, and tailored service that meets the client's actual needs.

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3. Client Responsibilities

The client is obligated to:

1. Provide accurate and truthful information about the waste. This includes, but is not limited to, exact quantities and specific details that may affect the cost or logistics of the collection.

2. Ensure that access to the area where the waste is located is available and unobstructed. This includes guaranteeing that the waste is easily accessible to our team and vehicles.

3. Respect the deadlines and schedules previously agreed upon for the collection.

Failure to comply with these responsibilities may result in additional costs or cancellation of the service.

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4. Quote Adjustments

Our commitment is to provide a transparent and fair service. Therefore:

• The initial quote is referential and based on the information provided by the client.

• If a different amount of waste is found during on-site inspection, the final cost will be recalculated and presented to the client for approval.

• If the client does not accept the new quote, a minimum charge for the trip may be applied, if applicable.

This adjustment aims to faithfully reflect the required work and ensure a fair price for both parties.

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5. User Account Registration Conditions

Our platform allows clients to create personal accounts to optimize their experience. These accounts provide access to exclusive services, such as:

• Storage of a detailed history of previous transactions.

• Personalized notifications about promotions and service updates.

• Faster technical and customer support.

Users are responsible for the security of their login credentials and any activity carried out on their accounts.

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6. Changes and Modifications

We reserve the right to update or modify these terms at any time to reflect changes in our services, policies, or legal requirements. Clients will be notified of significant changes with reasonable notice. By continuing to use our services after such modifications, the client accepts the new terms.